Montreal West

The Town of Montreal West needed a solution that cut down on data entry and administrative work for their full-time and seasonal employees.

This case study shows you how Amilia helped the Town of Montreal West simplify their day so they could get more done.

Chris Kearney needed a solution that would keep all his client information centralized. He wanted to avoid unnecessary repetition and errors while saving his employees valuable time, and ultimately allowing him to spend more time contributing to resident engagement and revenue.

Montreal West increased their registrations by over 25% this year!

THE STORY

The Recreation and Cultural Services Department in the town of Montreal West offers its residents a broad range of activities and programs for all ages and interests. From summer camps, sports leagues, and birthday parties to pool access and fitness programs, Montreal West has its residents covered.

Chris Kearney and his team work hard to develop and improve programs each year to keep the community engaged and to respond to all their needs and requests. The recreation and culture departments employ anywhere from three to nineteen employees depending on the time of year. These employees work together to provide physical activities to as many residents as possible at an affordable price.

THE CHALLENGE

Before Amilia, Chris and his team managed their activities with multiple systems including pen & paper registration. This led to a multitude of problems including human error, lost information and most importantly, the time spent transferring information from one data source to another.

At one point, the same data had to be entered into four systems and employees were wasting hours upon hours on data entry... Read More.

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