GENERAL POLICIES AND INFORMATION

We reserve the right to modify these policies and procedures at any time. Customers will be notified when modifications are made.

Please visit our COVID-19 Policies and Information page for more information.

Class Registration:

Our classes are broken into four terms: Fall, Winter, Spring, and Summer.
We offer a free trial class to all new customers. Please contact us to schedule your trial class!
Registration and payment can be completed online. Our booking site allows you to manage and view much of your account information.
- Please contact us should you have questions about the best class fit or if you need assistance with booking.
- Please contact us for any class cancellations. A full refund will be given if canceled before the term begins.
Class fees are due on or before the first day of class via check, cash, or online payment.
If an athlete begins after a term has started, class fees will be prorated.
If our existing class schedule does not meet your needs, please contact us. We are always open to adding new classes if the demand is available.
While we are operating at reduced capacity currently, we always aim to keep our class sizes small to offer the best experience to our customers.
We reserve the right to cancel any scheduled classes due to low enrollment or as necessary. We will do our best to find a suitable alternative.
We offer a 10% discount whenever you register for a 2nd class. This applies to an individual child taking multiple classes in one week or when registering a sibling(s).
Our advertised class schedule is open to the public, however, we are happy to create private group classes. Please contact us to arrange a private class.

Make-up Classes, Cancellations, Refunds:

At this time, should Prism Elite New York have to cancel classes, private sessions, or open sessions for any reason (COVID-19, weather), we will offer your choice of a make-up class, credit, or refund for missed sessions.
If an athlete or family member is sick with COVID-19 or has been asked to quarantine, we will offer your choice of a make-up class, credit, or refund for classes missed.
- Documentation of proof will be required.
We will honor cancellation requests related to COVID-19 if documentation of proof is provided.
If required, we will close for 2 weeks and you will be given the choice of a make-up class, credit, or refund for any canceled classes.
As a courtesy to our valued customers, we always offer one make-up class per term.
Please note that make-up classes are only an option if a similar class has availability.

Class Procedures:

All children must be supervised until properly checked-in at our check-in desk.
Please be on time for class drop-off and pick-up, especially because of the increased COVID-19 procedures.
Restrooms are available and sanitized regularly, but please try to use the bathroom at home before your arrival when possible.
Children and parents/guardians entering the gym will be required to use hand sanitizer, take their temperature (contactless), and clean their shoes.
No food or drink is allowed inside the gym, except water.
Children should bring their own labeled water bottled.
- The water fountain is unavailable at this time.
- We will have water bottles available if needed
- Students will be given distanced spaces for their water and/or belongings.
At this time, please limit outside belongings.
- All belongings should fit inside a small bag and will be hung on distanced hooks.
All classes will involve a warm-up, stretch, tumbling stations and spotting, conditioning, and plenty of fun!
Please be aware that our coaches will be spotting your child to help them progress their tumbling, which requires close contact.
- Coaches will be wearing approved face coverings at all times.

Class Attire:

Athletic attire, which allows the ability to move freely, is required.
- Spandex shorts/leggings, gym shorts, tank tops, or t-shirts are all appropriate options.
- Fitted or tucked in tops are preferred, so they don’t rise up when inverted.
Cheerleading shoes or athletic shoes that fit securely are required.
- We have cheerleading shoes available for purchase.
- Please clean shoes to help us keep our mats clean.
Hair should be secured away from the face with hair elastics.
- Buns or braids are preferred, as they don’t get in the way when inverted.
No skirts, dresses, jeans, jewelry, hoods, hats, or belts are allowed.

Class Observation:

At this time, our viewing area will be closed, except for our toddler/preschool aged classes and private sessions.
We will make a live stream available for the final class of each term. If allowed, we will have in-person viewing for our final class of each term.

Private Lesson Information:

Private lessons are for one-on-one training between the coach and a single athlete.
- Please contact us to schedule a private lesson for multiple participants or siblings.
These sessions are ‘pay as you go’ and can be booked online as often as you would like.
- Please contact us to set up a recurring private lesson.
- Sessions must be booked at least one day in advance of your session.
Payment is due on or before your scheduled session, which can be processed through our online registration system or paid in person via cash, credit card, or check.
No food or drink is allowed inside the gym, except water.
Private lessons will follow the same general and COVID procedures as our group classes.
- A parent/guardian is allowed to watch the session in our facility since it is a private session.
Please remember your mask and clean shoes.

Open Gym Information:

Open Gym provides athletes unstructured gym time to allow for extra practice of any cheer or tumbling skills and free play.
A coach will supervise the entire session, answer questions, and assist with any spotting or instruction needed.
These sessions are open to the public, but reservations are required, and we can’t allow people to drop-in without a reservation at this time.
- Sessions must be booked at least 2 hours in advance of your session.
These sessions are ‘pay as you go’ and can be booked online as often as you would like.
- A 20% discount is offered to current students and All Star team members.
Payment is due on or before your scheduled session, which can be processed through our online registration system or paid in person via cash, credit card, or check.
Athletes should only practice skills or use equipment which they are comfortable with performing on their own.
Athletes should be courteous of others and take turns on equipment and be mindful of their surroundings.
No food or drink is allowed inside the gym, except water.
Open gym will follow the same general and COVID procedures as our group classes.
Please remember your mask and clean shoes.
Prism Elite NY staff has the right to ask participants to leave if they are disrespecting our staff, other customers, or our equipment.

Private Playtime Information:

Private playtime reserves our facility for your group to enjoy unstructured use of the facility and equipment.
These sessions are ‘pay as you go’ and can be booked online as often as you would like.
Only one booking is required for the group, so parents should coordinate who will schedule the session.
Payment is due on or before your scheduled session, which can be processed through our online registration system or paid in person via cash, credit card, or check.
Reservations are required and must be booked at least one day in advance of your session.
- You must cancel at least 24 hours prior to your session.
- Cancellations made less than 24 hours will still be responsible for payment.
Children should only practice skills or use equipment which they are comfortable with performing on their own.
No food or drink is allowed inside the gym, except water.
Please remember your mask and clean shoes or ‘grippy’ socks.
All participants must fill out a waiver prior to entering the gym.
- If an adult is participating, then a waiver is required.
A parent/guardian must always supervise and ensure children are being safe.
- Our staff will be present to answer questions and provide guidance, if needed, but are not leading the session.
Private playtime will follow the same COVID procedures as our group classes.
Prism Elite NY staff has the right to ask participants to leave if they are disrespecting our staff, other customers, or our equipment.

Programs

Programs

Preschool Classes (2's, 3's, & Pre-K)

Youth Classes (Grades K-12)

Open Gym (Grades K & Up)

Clinics and Camps (Grades K-12)

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