Registration:

It is the parent/caregiver's responsibility to ensure that all necessary emergency information such as medical and/or additional needs, has been disclosed at the time of registration. We encourage parents to speak with Coaches on the first day of the program.
If you have a credit on account, this can be used towards the purchase of any in person program
N.S.F. cheques are subject to a $35.00 service charge.
Sportball and its franchisees can collect, use, disclose and store personal information as set out in their Privacy Policy, as set out below.
I hereby indemnify and save harmless Sportball Ltd, its officers, directors, shareholders, coaches and other employees from all claims, demands, losses, actions, suits, proceedings and costs whatsoever that may be made against any of them arising out of participation in a Sportball program, special event or party and the use of a Sportball facility or other location.

Refund Policy:

For an Indoor or Outdoor in PERSON program, refunds apply when a de-registration is requested in writing more than 4 weeks prior to the start of any season.
A $25.00 administration fee will be applied to each session withdrawn by the registrant. Any camp (or clinic) week or day is regarded as one session.
Refunds will not be provided for a Private, a Virtual Live or Pre-Recorded Program.
Refunds will not be provided for Drop-In programs or for programs that are a one-time occurrence.
Refunds are not be provided if programs are cancelled or delayed due to a pandemic. However, a credit will be applied to your Account, which can be used towards the purchase of any in-person program.
Should Sportball find it necessary to de-register a child, a refund will be issued after deduction for classes already attended.

Make-Up Classes & Cancellations:

Make-up classes are not offered if Sportball cancels the class due to extreme or unsafe weather conditions.
For Outdoor programs, our coaches are on the field and run rain or shine. In the case of severe weather conditions (i.e. lightning, high winds etc.), Coaches will decide if it is safe to run at the time of your program.
Sportball reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, a full refund will be made within 10 business days. In the event of a program cancellation, our office will contact you within the week prior to your program start date.

Arrival & Dismissal Policy:

Parents/Caregivers must sign children in and out of programs*. No child can be left unattended before class!
*After-school programs are sign-out only
If your child is to be picked up by someone other than a Parent/Caregiver, you must provide a note to your child’s Coach. Children will not be released to anyone unknown to the Sportball Coach.

Transfer Policy:

Transfers may be accommodated within the same season registered, subject to approval, unless you are registered at a Community Centre or School. Transfers cannot be made between Indoor programs and Outdoor Soccer programs or Camps.
Sportball does not recommend transfers once a season has begun as children take time to settle into the new routine of a structured program. Transfers will not be accommodated in programs if requests are received less than 1 week prior to a program starting where 5 or less children are enrolled.

Privacy Policy:

Sportball Head Office and its franchisees collect information to provide the best and most appropriate care for its registrants.
All personal family information is processed and stored in a secure database with access controls.
Sportball Head Office and its franchisees use this data for statistical analysis to develop future programs.
Sportball Head Office and its franchisees do not sell or rent your family information to any person or organization. Information is only given to those directly involved in providing a service to your child, or as required by law.
Sportball Head Office and its franchisees retain your contact information to communicate with you if we have new information that may be of interest to you. To opt-out of marketing messages, please contact the local Sportball office using the email address at the foot of this page.
To learn more about our privacy policy, please visit http://www.sportball.ca/privacy-policy/ or contact our Head Office at our toll- free number 1.877.678.5437.

Pandemic Protocols:

Effective March 21, 2022, the parent/caregiver agrees to wear a face mask when participating in an indoor Sportball program if required by the location where the program is held. Sportball is required to follow the policies of each program partner. Please refer to your welcome letter for a current list of locations that require masks.
Masks are recommended if you are feeling ill.

Program-Specific Requirements:

For Drop Off and parent participation programs, please provide your child with a drink in a non-breakable, easy to open container, as there will be a short drink break.
For Indoor Programs, no street shoes or boots will be allowed in the playing area. Children must wear non-marking shoes.
Ball Hockey Just the Game programs: For Ball Hockey Just the Game programs, parents must provide their own Hockey Helmet with cage (CSA approved), Hockey Stick, Shin & Elbow Pads, and Hockey Gloves.
Parents must provide a Baseball Glove for any Outdoor T-Ball or Soccer & T-Ball program

Program Safety:

For the safety of all children with allergies, no food can be brought to any Sportball location. Only nut-free snacks are permitted at our Camps.
If your child requires special assistance due to an allergy, written permission and clear directions are required by the parent/guardian.
Sportball programs run in the RAIN & HEAT. The decision to cancel will be made at the field with your coach if conditions are unsafe to play.

Safety at Outdoor Programs:

Parents are required to always remain with their children at the field or park. If you have more than one child registered at the same time in a different group, each child must be supervised by an adult.
In the event of a pandemic only one parent or caregiver is permitted to accompany their child.
Family members and siblings must be at least 10 metres away from the play space.
If children are not registered, they may not play or participate on the field.

Sportball at Home (Virtual Portal):

Credits from in-person programs cannot be used for Sportball at Home purchases. (The registration processing systems are separate). https://www.sportball.ca/sportball-at-home/

ZOOM Classes:

If you or your child have any medical conditions that may be affected by physical activity, you must consult your Physician for approval before participating in Sportball ZOOM programs.
To ensure safety during participation, you are responsible for supervising and assisting your child. Before starting any Sportball ZOOM program, you must ensure that the playing area is clear of furniture and other objects to protect your child during the class.

Private Programs:

If a Private Program is held in a public outdoor space, we require that each child has a parent/caregiver present.
A mandatory parent volunteer is required to remain at the program and assist the coach with procedures such as drop off and pick up. This ensures that health safety guidelines are followed and helps with washroom breaks.

Parent Participation Week:

Drop Off Programs: We encourage parent/caregivers to attend our Parent Participation Week, held once each session.
Parent Participation Programs (e.g. Parent & Child, Me & My Dad): Only one parent or caregiver per child is permitted. Newborns, toddlers and older siblings not registered in classes cannot accompany parents and siblings in the program.

Filming, Photography and Privacy during Programs:

Parent/caregivers are welcome to use still photography to capture their child’s Sportball experience. We ask that no photos or videos are taken during our programs that may include other children without their parents’ knowledge or consent.
This filming/photography policy may not be applicable, if the Sportball program is hosted at a community centre or private location.
The parent/caregiver consents to the use by Sportball of the participant’s likeness (photographs, video) for promotional purposes.

Camps & Clinics (Holiday Season, Winter, Spring Break):

Each child must bring a small nut-free snack as well as a drink in a non-breakable container for snack time.
Children are not permitted to share food