PRIVATE BACKYARD PROGRAMS:

PLEASE DO NOT PROCEED IF YOU HAVE NOT SIGNED YOUR COVID-19 WAIVER. This link was sent to you in your registration email and is mandatory for participating in any program during a pandemic.
A mandatory parent volunteer is required to assist the coach with procedures such as drop off and pick up, ensuring that health safety guidelines are followed and with washroom breaks.
Refunds are not offered if a program is closed for any reason including for an outbreak of Covid19.
We do not offer make-up classes, but if a coach can support ONE make-up per session for private backyard programs only, we will try accommodating.
There are no private make-up classes, this is only if the whole group misses a class for a reason such as extreme weather.
Make-up classes are also not possible if the coach has already arrived at your location and the class is then cancelled.
In an event where the program is closed due to Covid-19, Sportball will issue credits and not refunds for the remaining classes not attended

VIRTUAL ZOOM CLASS POLICIES:

Refunds are not offered
If you have a credit on your Sportball Account this may be used toward a Virtual class.
It is possible to Pro Rate online

IF YOU ARE NOT REGISTERING FOR SPORTBALL AT HOME, BACKYARD PROGRAMS OR VIRTUAL CLASSES, PLEASE CONTINUE TO READ THE FOLLOWING POLICIES:

•For the safety and health of all children with allergies, I agree not to take nut products into any Sportball facility.

•I agree that 0986001 B.C. Ltd. and 1021348 B.C Ltd. operating as Sportball can collect, use, disclose and store personal information as set out in their Privacy Policy.

•I hereby release 0986001 B.C. Ltd. and 1021348 B.C Ltd. operating as Sportball, their Coaches and employees from all claims, demands, losses, actions, suits or proceedings rising out of the participation of the applicant named in any facility or at any location where a program is being held.

•I consent to the use by Sportball of the Participant’s likeness (photographs, video) for promotional purposes.

Sportball Policies & Procedures

Registration:

It is the parent’s responsibility to ensure that all necessary emergency information (i.e. medical and/or additional needs) has been disclosed. We encourage parents to speak with Coaches prior to the start of the program.
For the safety of all children with allergies, we require that no food is brought to any Sportball location. Nut-free snacks are only permitted at our half-day and full-day camps.
PLEASE NOTE: N.S.F. cheques are subject to a $25.00 service charge.

Refund Policy:

Refunds apply when a registrant’s withdrawal is received in writing 2 weeks prior to the start of any season.
A $25.00 administration fee will be applied to each session withdrawn by the registrant. Any camp (or clinic) week or day is regarded as one session.
Should Sportball find it necessary to de-register a child, a refund will be issued after deduction for classes already attended.
Refunds will not be offered for Camps, Private Backyard Camps & Private programs once dates and coaches have been secured.
Refunds for private lessons will not be issued for a non-attendance at a scheduled class. We require 48 hours notice for any cancellation or re-scheduling.
Refunds will not be offered if programs are cancelled due to a pandemic. Only credits will be offered.

Make-Up Classes & Cancellations:

Make-up classes are not offered. They are also not offered if Sportball cancels the class as a result of rain, snow, extreme heat or wind, or any other extreme or unsafe weather conditions.
Sportball reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, a full refund will be made within 10 business days. In the event of a program cancellation, our office will contact you within the week prior to your program start date.
Sportball classes run rain or shine. In the case of severe weather conditions (i.e.lightning, high winds etc.), Coaches will make the decision field side as to whether it is safe to run the class.

Arrival & Dismissal Policy:

Parents/Caregivers must sign children in and out of programs*. No child can be left unattended before class!
*After-school programs are sign-out only
If your child is to be picked up by someone other than yourself, you must provide a note to your child’s Coach. Children will not be released to anyone unknown to the Sportball Coach.

Transfer Policy:

Transfers may be accommodated within the same season registered, subject to approval, unless you are registered at a Community Centre or School. Transfers cannot be made between Indoor programs and Outdoor Soccer programs or Camps.
Sportball does not recommend transfers once a season has begun as children take time to settle into the new routine of a structured program. Transfers will not be accommodated in programs if requests are received 1 week prior to a program starting where 5 or less children are enrolled.

Privacy Policy:

Sportball Head Office and its franchisees collect information to provide the best and most appropriate care for its registrants.
All personal family information is processed and stored in a secure database with access controls.
Sportball Head Office and its franchisees use this data for statistical analysis to develop future programs.
Sportball Head Office and its franchisees do not sell or rent your family information to any person or organization. Information is only given to those directly involved in providing a service to your child, or as required by law. Forms are destroyed at the end of each season.
Sportball Head Office and its franchisees retain your contact information to communicate with you if we have new information that may be of interest to you. To opt-out of marketing messages, please contact the local Sportball office using the email address at the foot of this page.
To learn more about our privacy policy, please visit http://www.sportball.ca/privacy-policy/ or contact our Head Office at our toll- free number 1.877.678.5437.

Program Requirements

General Program Requirements:

Drop Off Programs: We encourage parents to attend our Parent Participation Week, held once each session.
Parent Participation Programs (e.g. Parent & Child, Me & My Dad): Only one parent or caregiver per child is permitted.
- Newborns, toddlers and older siblings not registered in classes cannot accompany parents and siblings in the program. Please contact your local Sportball office for more assistance if you have any questions.

Filming, Photography and Privacy during Programs:

Families are welcome to use still photography to capture their child’s Sportball experience, however, we ask that no photos or videos are taken during our programs that may also include other children without their parents’ knowledge or consent.
Please note that filming/photography policy may be subject to change, if Sportball programs are hosted at community centres or private locations.

Safety at Outdoor Programs:

Parents are required to remain with their children at the field or park at all times. If you have more than one child registered at the same time in a different group, each child must be supervised by an adult.

Program-Specific Equipment & Clothing:

For Drop Off and parent participation programs, please provide your child with a drink in a non-breakable container, as there will be a short drink break.
Children should wear non-marking shoes and gym clothes. No street shoes or boots will be allowed in the playing area.
Details of equipment and clothing included in your program can be found on our website at www.sportball.ca and will also be available in your confirmation email.
In Toronto and the GTA, where children are registered for both Spring & Summer Soccer, only one Soccer Ball and Jersey will be provided. In this event, a refund will be paid after the start of the Summer program.

Ball Hockey Just the Game programs: For Ball Hockey Just the Game programs, parents must provide their own Hockey Helmet with cage (CSA approved), Hockey Stick, Shin & Elbow Pads, and Hockey Gloves.

Summer Camps:

Each child must bring a small nut-free snack as well as a drink in a non-breakable container for snack time.

Outdoor Camps:
- Please provide your child with a labelled hat and labelled sunscreen. Ensure that sunscreen is generously applied prior to each camp day.
- Camp will run on rain days; rain day activities will be scheduled and may be held indoors. Rain day indoor activities will include sports, co-operative games and arts & crafts.
Full-Day Camps:
- Parents must provide children with a nut-free lunch and snack as well as a drink for the camp day.

Other Camps & Clinics (Holiday Season, Winter, Spring Break):

Each child must bring a small nut-free snack as well as a drink in a non-breakable container for snack time.

BIRTHDAY PARTY CONTRACT:

ALL SPORTBALL PARTIES:

All children must be picked up on time and remain under your supervision until they are handed over to their parents/caregiver as Sportball does not have contact information for guests.
The maximum number of children with one Coach is 15.
The maximum number of children with two Coaches is 25.
Parents are asked not to exceed maximums due to space and coaching considerations.
A fee of $60/hour will apply if maximums are exceeded, payable on the next business day after the party.
Drop-off parties are recommended due to space limitations.
Toddlers under the age of 3 must be supervised by an adult if participating in gym activities.
Your coach will call you 3 days before your party to discuss sport & activity options.

Party Locations Booked by Sportball:

Please do not arrive more than 15 minutes before your party time.
Alcohol is not permitted at our party locations.

Party Locations Booked by Parents:

It is the responsibility of the parent to ensure that the facility booked is suitable and safe for a Sportball Party.
Coaches do not participate in extended play or celebrations unless additional time is pre-arranged and paid for with our office.

Cancellation Policy:

Should you cancel your party more than 48 hours before the scheduled date, a non-refundable $110 booking fee will be applied.
If you cancel your child’s party within 48 hours or less of your scheduled date, no refund will be issued.
If you would like to re-book your party, a $110 booking fee will be applied, and we will help you to confirm a new date.
Any changes to the number of coaches booked must be confirmed no later than 2 weeks prior to the party date.
Please note that our Coaches do not make these arrangements directly with parents.
Any cancellations or re-booking requests must communicated to the office:
- Mon-Thu, 8:30AM-4:30PM ,and Fri, 8:30AM-2:00PM: 604-688-3157 or vancouveradmin@sportball.ca
- For emergencies only, outside office hours, please call 604-679-2123

Outdoor Party Policy:

Outdoor parties will run rain or shine!
Should a parent choose to re-schedule due to inclement weather, a re-booking fee of $110 will be applied.
Should a parent decide to cancel and not re-schedule due to inclement weather, no refund will be issued.

Indemnity:

The undersigned hereby indemnifies and saves harmless Sportball Ltd, its officers, directors, shareholders, franchisees, coaches, and other employees from all claims, demands, losses, actions, suits, proceedings and costs whatsoever that may be made against any of them arising out of the birthday party and the use of a Sportball facility for the party, if applicable.

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