Facility Cancellation/Refund/Transfer Policy

The Town reserves the right to cancel use of a park, facility or pool reservation due to needed maintenance, facility conditions, or inclement weather. The Town will make every attempt to arrange maintenance operations around scheduled reservations. If unavoidable, the user group will be credited for any canceled time.

If the facility is closed by the Town, or a permitee cancels their reservation at least three business days before the start of the reservation, 100% of the fee will be refunded.
If inclement weather causes the permitee to request cancellation of the reservation, the PROS department staff must be notified within 24 hours following the reservation in order to refund 100% of the fees.
Fees for staff to complete field line and drag or any field prep before the notification of cancellation may not be refunded.
If a reservation is paid by cash or check, refunds will be made by check and mailed within 4 weeks of cancellation. If paid by credit card the credit card used will be credited.
A facility reservation change form must be completed and a fee of $10 will be assessed for each occurrence of reservation changes.

Weather Closure Rules & Regulations

The Department of Parks, Recreation and Open Space will determine if the fields are playable due to weather and or field conditions. Weather closures are not made before 3pm on weekdays and 8am on Saturdays and Sundays. Permitees should visit www.superiorrec.com after 3pm on weekdays and after 8am on Saturdays and Sundays for field closure information.
No motorized vehicles are allowed on the fields at any time, and vehicles are not permitted to clear off snow.
Permitees are not allowed on the fields once they have been closed due to weather and/or field conditions.
Any violation to these rules and regulations will result in a fine of $500, and additional fines will be charged for damages. Continued violation will result in additional fees and three violations in a year could result in the revocation of the user’s privileges.

Damage/Clean Up Deposit and Fees

A refundable $200 damage deposit is due upon permit application for all user groups. The contact person, by signing the Facility Use Permit, is responsible for any costs associated with damage to parks, facilities or pools. Any costs for damage to the facilities beyond $200 will be assessed by the PROS Department and billed to the contact person for the user group. Facilities will be designated as “unusable” for 30 minutes between reservations to give Town Staff time to inspect and prepare the facility for the next user group.

Activity Refund and Transfer Policy

If cancelled by the Town, participant will receive a 100% Refund
If cancelled by participant before registration deadline 100% Refund
Cancellations or transfers 1 business day after the activity begins participant will receive a household credit

Programs

Tennis

Sports

Enrichment

Aquatics

Events

Volunteers

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