Program Safety:

For the safety of all children with allergies, no food can be brought to any Sportball location. Nut-free snacks are only permitted at our Camps.
If your child requires special assistance due to an allergy, written permission and clear directions are required by the parent/guardian.
Sportball programs run in the RAIN & HEAT. The decision to cancel will only be made at the field with your coach if conditions are unsafe to play
In the case of wild fire smoke we may issue a cancellation notice if the air quality is deemed unsafe to run our programs.

Refund Policy:

For an Indoor or Outdoor in PERSON program, refunds apply when a de-registration is requested in writing 4 weeks prior to the start of any season.
A $25.00 administration fee will be applied to each session withdrawn by the registrant. Any camp (or clinic) week or day is regarded as one session.
For a Private, a Virtual Live or Pre-Recorded Program, refunds are not offered
Refunds will not be offered if programs are cancelled or delayed due to a pandemic, however, a credit will be applied to your Account which never expires and can be used towards the purchase of any program.
Should Sportball find it necessary to de-register a child, a refund will be issued after deduction for classes already attended.

Make-Up Classes & Cancellations:

Make-up classes or refunds are not offered if Sportball cancels the class due to extreme or unsafe weather conditions.
For Outdoor programs, our coaches are on the field and run rain or shine. In the case of severe weather conditions (i.e. lightning, high winds etc.), Coaches will decide if it is safe to run at the time of your program.
Sportball reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, a full refund will be made within 10 business days. In the event of a program cancellation, our office will contact you within the week prior to your program start date.

Registration:

It is the parent’s responsibility to ensure that all necessary emergency information (i.e. medical and/or additional needs) has been disclosed. We encourage parents to speak with Coaches on the first day of the program.
If you have a credit on Account, this can be used towards the purchase of any in person program
PLEASE NOTE: N.S.F. cheques are subject to a $25.00 service charge.
I agree that Sportball and its franchisees can collect, use, disclose and store personal information as set out in their Privacy Policy.
I hereby release Sportball, their coaches and employees from all claims, demands, losses, actions, suits or proceedings rising out of the participation of the applicant named in any facility or at any location where a program is being held.

Arrival & Dismissal Policy:

Parents/Caregivers must sign children in and out of programs*. No child can be left unattended before class!
*After-school programs are sign-out only
If your child is to be picked up by someone other than yourself, you must provide a note to your child’s Coach. Children will not be released to anyone unknown to the Sportball Coach.

Transfer Policy:

Transfers may be accommodated within the same season registered, subject to approval, unless you are registered at a Community Centre or School. Transfers cannot be made between Indoor programs and Outdoor Soccer programs or Camps.
Sportball does not recommend transfers once a season has begun as children take time to settle into the new routine of a structured program. Transfers will not be accommodated in programs if requests are received 1 week prior to a program starting where 5 or less children are enrolled.

Privacy Policy:

Sportball Head Office and its franchisees collect information to provide the best and most appropriate care for its registrants.
All personal family information is processed and stored in a secure database with access controls.
Sportball Head Office and its franchisees use this data for statistical analysis to develop future programs.
Sportball Head Office and its franchisees do not sell or rent your family information to any person or organization. Information is only given to those directly involved in providing a service to your child, or as required by law. Forms are destroyed at the end of each season.
Sportball Head Office and its franchisees retain your contact information to communicate with you if we have new information that may be of interest to you. To opt-out of marketing messages, please contact the local Sportball office using the email address at the foot of this page.
To learn more about our privacy policy, please visit http://www.sportball.ca/privacy-policy/ or contact our Head Office at our toll- free number 1.877.678.5437.

Program-Specific Requirements:

For Drop Off and parent participation programs, please provide your child with a drink in a non-breakable container.
No street shoes or boots will be allowed in the playing area. Children should wear non-marking shoes.
Ball Hockey Just the Game programs: For Ball Hockey Just the Game programs, parents must provide their own Hockey Helmet with cage (CSA approved), Hockey Stick, Shin & Elbow Pads, and Hockey Gloves.
Parents must provide a Baseball Glove for any Outdoor T-Ball or Soccer & T-Ball program

Merchandise Shipping:

If a Kit is purchased it will only be shipped two weeks prior to your program start date. When your items have been shipped, you will receive a tracking number from Canada Post. Refunds and returns are not offered once clothing or Sportball equipment has shipped.
In Toronto, the GTA and Calgary, where children are registered for a Soccer or T-Ball program in the Spring & Summer Seasons, only one Soccer Ball, Bat, Baseball Cap, Jersey & Socks will be charged and shipped. This applies when a child is registered within the same Sportball calendar year (January to December). This also applies to any program that may include equipment or clothing (e.g. Multi-Purpose Ball, Sling Bag or T-Shirt).
If you register within two weeks of your program start date, you may not receive your kit before your first class. If this occurs your coach will have a spare at the field for your child.

Safety at Outdoor Programs:

Parents are required to always remain with their children at the field or park. If you have more than one child registered at the same time in a different group, each child must be supervised by an adult.
In the event of a pandemic only one parent or caregiver is permitted to accompany their child.
Family members and siblings must be at least 10 metres away from the play space.
If children are not registered they may not play or participate on the field

Sportball at Home (Virtual Portal):

Credits from in-person programs cannot be used for Sportball at Home purchases. (The registration processing systems are separate). https://www.sportball.ca/sportball-at-home/

ZOOM Classes:

If you or your child have any medical conditions that may be affected by physical activity, you must consult your Physician for approval before participating in Sportball ZOOM programs.
To ensure safety during participation, you are responsible for supervising and assisting your child. Before starting any Sportball ZOOM program, you must ensure that the playing area is clear of furniture and other objects to protect your child during the class.

Private Programs:

A mandatory parent volunteer is required to assist the coach with procedures such as drop off and pick up, ensuring that health safety guidelines are followed and with washroom breaks.

General Program Requirements:

Drop Off Programs: We encourage parents to attend our Parent Participation Week, held once each session.
Parent Participation Programs (e.g. Parent & Child, Me & My Dad): Only one parent or caregiver per child is permitted.
- Newborns, toddlers and older siblings not registered in classes cannot accompany parents and siblings in the program. Please contact your local Sportball office for more assistance if you have any questions.

Filming, Photography and Privacy during Programs:

Families are welcome to use still photography to capture their child’s Sportball experience, however, we ask that no photos or videos are taken during our programs that may also include other children without their parents’ knowledge or consent.
Please note that filming/photography policy may be subject to change, if Sportball programs are hosted at community centres or private locations.
I consent to the use by Sportball of the participant’s likeness (photographs, video) for promotional purposes.

Other Camps & Clinics (Holiday Season, Winter, Spring Break):

Each child must bring a small nut-free snack as well as a drink in a non-breakable container for snack time.
Children are not permitted to share food

Indemnity:

The undersigned hereby indemnifies and saves harmless Sportball Ltd, its officers, directors, shareholders, coaches and other employees from all claims, demands, losses, actions, suits, proceedings and costs whatsoever that may be made against any of them arising out of the birthday party and the use of a Sportball facility for the party, if applicable.

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