Refund Policy

Memberships: No refunds will be given except for Covid related cancelations.

Activity Refund Policy:

Refunds may be given for weather cancelations or Covid related illness or exposures. Lessons will only be canceled for severe weather, or if weather is 60 degrees or less. The pool is heated, so on colder days, we will turn up the heat on the pool. We will not cancel lessons for a light rain, but will cancel for heavy rain, or if it is raining with severe weather in the forecast.
Transfers: We know scheduling changes happen and conflicts come up; are happy to accommodate these changes by transferring to a new activity time. You may transfer to another activity if more than 48-hour notice is given before the start of the activity.
Account Credits: Account credits can be given if a minimum of a 7 day notice is given. Account credits do not expire and can be used for Swim Facility Passes, Swim Facility concessions, or any North Mankato Youth Sports Programming.

Reservations: No refunds will be given except for Covid related cancelations. If you need to change the date, you will have 1 year from the date of the event to reschedule. Notice must be given to City Hall 48 hours in advance of the event. (507-625-4141)

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