NEW, PLEASE READ! Updated Cancellation Policy will take effect Monday, March 4th, 2024.

We depend on your enrollment for a successful class! Please plan your schedule carefully.

• In order to be processed, all cancellation requests must be made through the Cancellation Request Form found on mountainrec.org/cancellation.  Any requests made through email, voicemail, or talking directly to a staff member will not be processed.
• Cancellations will be applied as a credit to your household account. Household credits can be used for any program or membership our district offers and must be used within one year of the issue date.
• Cancellation Requests:
  • 30 days or more before the start of the program = 75% credit
  • 14 days before start of program = 50% credit
    • Youth Sports Leagues = no credit
  • 1 week before start of program = 25% credit
  • Less than 1 week = no credit
  • We would still appreciate a cancellation notice even if it does not qualify for a credit.
• If Mountain Recreation cancels a program due to insufficient enrollment or lack of instructors/volunteer coaches, participants will be notified prior to the class start date and will receive a full refund, credit, or transfer to another program. To minimize cancellations, we encourage you to register for programs at least two weeks prior to the start date.
• Credits will not be issued for missed days within a session (i.e. illnesses, vacations, etc.) and classes cannot be made up. Participants removed from programs due to disciplinary reasons will not receive a refund.
• Special circumstances related to withdrawal requests not specifically covered within this policy will be determined at the discretion of the Recreation Supervisor overseeing the individual program. (info can be found on mountainrec.org or on your receipt)
• Every effort will be made to make up for weather-related cancellations, however credits will not be issued for activities that are canceled due to circumstances beyond the control of the Recreation District.
• Mountain Recreation reserves the right make necessary administrative modifications (i.e. instructor, combining classes, location, cancellations, etc.). Changes will be promptly communicated to the email address provided with your registration.