GENERAL POLICIES AND INFORMATION

We reserve the right to modify these policies and procedures at any time.

Class Registration:

Our classes are broken into four terms: Fall, Winter, Spring, and Summer.
Please contact us should you have questions about the best class fit or if you need assistance with booking.
Priority will be given to those who register and reserve a spot in the class for the full term, but we try to offer a free trial class to new customers if there is class space remaining. Please contact us to inquire about a trial class.
Registration and payment should be completed online. Our booking site allows you to manage and view much of your account information at any time.
Please contact us for any class cancellations. A full refund will be given if canceled before the term begins. Once the term begins, we do not offer refunds or credit unless approved by management.
Class fees are due on or before the first day of class via check, cash, or online payment. We also accept Venmo (@prismeliteny). We do offer a monthly auto-deducted installment option for those interested in breaking up the payments.
If an athlete begins after a term has started, class fees will be prorated.
We always aim to keep our class sizes small to offer the best experience to our customers.
We reserve the right to cancel or combine any scheduled classes due to low enrollment or as necessary. We will do our best to find a suitable alternative.

Make-up Classes, Cancellations, Refunds:

While we try to be considerate to our customers, once the term begins we do not offer refunds or credit unless approved by management.
Should Prism Elite New York have to close due to COVID-19 or other unforeseen situations (ex. coaches unavailable), we will offer your choice of a make-up class, credit, or refund for missed sessions.
As a courtesy to our customers, we offer one make-up class per term for absences.
- If no similar classes are available, then we will supplement with a free open gym.
- It is the responsibility of the customer to contact us to redeem their make-up class.
- Refunds or credit will not be given for absences.
Should Prism Elite New York have to close due to weather, we will do our best to provide a make-up time slot or supplement with a free open gym.
- Refunds or credit will not be given for weather related cancellations.

Class Procedures:

All children must be supervised until properly checked-in at our check-in desk.
Please be on time for class drop-off and pick-up.
Restrooms are available and we encourage children to use the restroom prior to class.
No food or drink is allowed inside the gym, except water.
Children should bring their own labeled water bottled.
Children will enter through our main entrance and leave through our parking lot exit only door.
Prism Elite NY staff has the right to ask participants to leave if they are disrespecting our staff, other customers, or our equipment

Class Attire:

Athletic attire, which allows the ability to move freely, is required.
- Spandex shorts/leggings, gym shorts, tank tops, or t-shirts are all appropriate options.
- Fitted or tucked in tops are preferred, so they don’t rise up when inverted.
Cheerleading shoes or athletic shoes that fit securely are required.
- We have cheerleading shoes available for purchase.
- Please clean shoes to help us keep our mats clean.
Hair should be secured away from the face with hair elastics.
- Buns or braids are preferred, as they don’t get in the way when inverted.
No skirts, dresses, jeans, jewelry, hoods, hats, or belts are allowed.

Class Observation:

Parents are not allowed in the gym during classes.
Parent are welcome to wait in our waiting area, which will have TV's broadcasting the current classes.