RSRPD AQUATICS REFUND, CHANGE & MAKE-UP PROCEDURES
AQUATICS REFUNDS: Refunds, minus a $5 administration fee per class, will be deducted from all participant-initiated refund requests if requested TWO business days before the start of the class during business hours (M-F, 9:00 AM-5:00 PM). After the start of the session, refunds will only be granted for medical emergencies with a dated doctor’s note. Refund requests will not be accepted after the end of the session. Refunds will be granted due to RSRPD pool closures.
Example: Your swim lesson session starts on Monday, refund or change requests must be made by the Thursday prior to the first day of class.
AQUATICS CHANGES: Session or level changes must be made TWO business days before the start of the class during business hours (M-F, 9:00 AM-5:00 PM). Changes are subject to class and enrollment availability. A $5 administration fee will not be charged for students who progress to the next level, or who are recommended to move based on instructor recommendation.
AQUATICS MAKE-UPS: Due to the high demand for swim lessons and the intricate scheduling of instructors, we do not offer make-up lessons.