Staffing challenges are shifting—not disappearing
Staffing is still a challenge, but the issue is evolving. Many leaders aren’t struggling to get applicants—they’re struggling to find applicants who are fully prepared.
Younger or first-time workers often need clearer expectations, more training, and consistent coaching. At the same time, burnout and retention are top of mind for full-time staff. Agencies that focus on workplace culture, ongoing coaching, and early conversations about performance are seeing stronger long-term results.
Some departments are also rethinking who they recruit—bringing in retirees or professionals with trade and operations experience to reduce outsourcing and build internal capacity.