We wouldn’t be where we are today without you. It’s for this very reason we decided to take to the proverbial streets to get feedback from our current customers.
Here’s the scoop: during the final quarter of 2018, we created a survey called “Voice of the User”. Sounds impressive, right? Even more impressive is the fact that we received feedback from a total of 1,551 customers.
Focusing on key areas such as satisfaction, reliability, responsiveness and security, responses were measured using a scale of 1 to 10. The higher the number, the more positive the score.
So, what of the results? Well, let’s just say they speak for themselves.
In fact, here’s what some of our customers had to say about Amilia:
“This was perfect. Thank you for making online easier.“ – Un membre du club Snowbird Gymnastics
“This payment method was quick and easy.“ – Un membre de l'équipe Team Triumph Triathlon Club
In short, not only are we meeting our customers’ needs and expectations, our software is also perceived as being dependable, easy to use and safe.
Okay, so at this point you know Amilia rules the roost when it comes to customer satisfaction, reliability, responsiveness and security. But did you know we also rock the socks off NPS? (And apparently idioms, too).
Net Promoter Score (NPS) measures customer loyalty. Using a scale of 1 to 10, it asks how likely someone is to recommend a product or company to someone else. Of course, the higher the number, the better the score. The results are then mathematized to produce a final score (for more on that, check out this HubSpot article).
The only question left to ask is with these awesome results, why wouldn’t you want to use Amilia?