SmartRec: A Year of Innovation and Growth

This year, we've introduced incredible features, partnerships, and security upgrades that have helped organizations like yours deliver exceptional experiences to their communities.

Anne-Sophie Leclerc
Anne-Sophie Leclerc
November 29, 2023 5 min read

As the year draws to a close, it's a time for reflection on our achievements. At Amilia, we're excited to remind you of the exciting advancements and improvements made to SmartRec over the past year. Our mission is to provide community leaders and business professionals with the tools they need to thrive. So, let's dive into our 2023 review!

New Features that Enhance Your Offering

Last year, we revolutionized the way organizations engage with their clients by introducing several new features to SmartRec. One notable addition is the integration of gift cards, which effortlessly introduces new clients to your offerings and boosts customer satisfaction. The waitlist feature for drop-in activities ensures that your classes are always full, while giving everyone an equal chance to secure a spot. We've also made it easier for you to connect with your community beyond physical boundaries by supporting online activities through integration with video conferencing software. These features provide flexibility and accessibility to your clients, enhancing the overall experience.

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Improvements for Smoother Operations

At Amilia, we're constantly striving to make SmartRec a better platform for our users. This year, we listened to your feedback and implemented several improvements to address bugs, enhance user experiences, and provide more robust solutions. One area where we focused our efforts was reporting. We introduced new reports to offer you more detailed information and help you gain valuable insights into your operations. Our commitment to continuous improvement ensures that SmartRec evolves alongside your organization's needs.

Partnerships that Enhance Communication and Management

We believe that collaboration is key to advancing our industry, which is why we actively seek partnerships that complement SmartRec's native functionality. In 2023, we formed strategic alliances with providers specializing in communication, promotion, and workforce management. These partnerships enable you to effortlessly engage with participants through text messages and emails. Our staff scheduling and workforce management solution integration helps address the challenges of managing part-time staff and shift workers. Additionally, we upgraded our Google Analytics integration to support GA4, allowing you to track and improve your online store's performance. These partnerships empower you to streamline your operations and elevate your organization to new heights.

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Commitment to Security and Data Protection

Security is a top priority at Amilia. We understand the importance of protecting sensitive information, which is why we have obtained multiple security certifications, including PCI DSS level 1, SOC 2, and HIPAA. With over 350 security checks certified by external firms, we are devoted to providing a secure environment for your organization and its participants. Your peace of mind is our priority.

Looking Ahead: What's in Store for 2024

As we enter the new year, our focus remains on empowering organizations like yours with the latest technological advancements. We have exciting plans for various sectors, including government agencies and non-profit organizations. Expect improvements in financial reporting, access management, memberships, enhanced mobile experiences for participants, automated scheduled reports, and much more. Our aim is to continually optimize SmartRec to meet your evolving needs and help you achieve your goals.

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The Power of Community and Support

We understand that learning and collaboration are essential to success. That's why we have a dedicated Customer Education team and a robust Help Center, offering comprehensive resources to support your learning journey. Amilia University provides self-paced eLearning courses, and our Customer Care team is available via chat or telephone to address any questions or concerns you may have. We're here to ensure that you have the knowledge and support to make the most of SmartRec and achieve your organizational objectives.

Thank you for being a part of the Amilia community! We hope this year in review has given you a glimpse into the exciting developments that have taken place. As we move forward into 2024, we're thrilled to continue building and expanding the tools you need to succeed. Stay tuned for more updates, insights, and success stories. Together, we can create thriving communities and unforgettable experiences.

See you in 2024! 👋

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