Success Stories / JCC of Central New Jersey

— JCC of Central New Jersey — JCC of Central New Jersey — JCC of Central New Jersey

— JCC of Central New Jersey

How JCC of Central New Jersey eliminated registration friction and scaled efficiently

93% registrations completed online within six months

1 full-time employee equivalent saved through automation

0 complaints during the first early childhood registration cycle

“This was the first year ever that I got zero angry emails or phone calls from people trying to register their child. Every year before Amilia I would have to manage bad feelings.”

Mike Goldstein CEO, JCC of Central New Jersey

A six-month transformation that led to 93% self-serve registrations, saved the equivalent of a full-time employee, and made registration effortless for families

About JCC of Central New Jersey

JCC of Central New Jersey is a nonprofit community hub serving members of all ages through fitness, aquatics, early childhood education, after-school care, and more. Like many JCCs, it operates a complex mix of programs while staying deeply rooted in community connection.

As the organization grew, its legacy systems struggled to keep up especially during high-demand moments like childcare registration.

The challenge: high-stakes registration, limited flexibility

Each year, childcare program enrollment brought pressure for families and staff alike. Programs filled quickly, and system limitations created friction at the worst possible time. Staff had to step in manually, and leadership often found themselves managing the aftermath.

Behind the scenes, reporting delays and disconnected workflows added complexity. Teams relied on manual processes to keep programs running smoothly, especially in areas like after-school care, where real-time updates are essential.

JCC of Central New Jersey wasn’t just looking for new software. They needed a partner who understood their reality and could evolve with them.

Why Amilia

A partner that listens and builds with you

From the first conversations, Amilia stood out for a different reason: curiosity. Instead of leading with a standard pitch, the team focused on understanding the JCC’s needs. That approach carried through the entire relationship, creating space for feedback, collaboration, and continuous improvement.

“That’s the differentiator. Amilia brings customers together, listens, and builds with them.”
Mike Goldstein, CEO, JCC of Central New Jersey

For an organization operating within the broader JCC movement, this mattered. Amilia demonstrated a clear commitment to building solutions that reflect how JCCs actually operate.

A structured, thoughtful approach to change management

Switching systems is never just technical, it’s organizational. Amilia approached implementation as a true partnership, helping the JCC prepare its team, processes, and expectations ahead of launch.

With a deliberate nine-month rollout, the organization had time to align internally and build confidence. By go-live in September 2025, the team wasn’t just ready, they were set up for success.

The impact

From annual stress to seamless registration

The biggest transformation came during early childhood registration.
For the first time, the process ran smoothly—from start to finish.

“This was the first year I received zero angry emails or calls. That had never happened before Amilia.”
Mike Goldstein, CEO, JCC of Central New Jersey

Adoption followed quickly:
• 85% self-serve registrations within four months
• 93% within six months

Members embraced the experience, and trust in the system grew with each cycle.

Real efficiency gains across the organization

The benefits extended far beyond registration. With real-time reporting, automated workflows, and streamlined operations, teams across the organization gained valuable time. The combined impact equated to the workload of a full-time employee.

Key improvements included:
•    Real-time data replacing overnight reporting delays
•    Live roster updates for programs like after-school care
•    Automated waitlists reducing manual work
•    Self-serve tools empowering members and reducing front-desk load

Even smaller operational shifts like improving how personal training sessions were tracked, helped to eliminate missed revenue and unlock new opportunities.

A connected approach to fundraising

As a mission-driven organization, fundraising is essential to the JCC. With Amilia’s integration capabilities, JCC of Central New Jersey connected its membership and program data with its fundraising platform, Bloomerang.

The result: a more complete view of each member and donor relationship, without manual reconciliation. This connected ecosystem allows teams to operate with better insight, improving both efficiency and engagement.

A partnership built on trust

No implementation is without its learning curve, but what defines a partnership is how challenges are handled. Throughout onboarding and beyond, Amilia remained responsive, transparent, and committed to the JCC’s success.

The team worked closely with JCC leadership to address evolving needs and ensure the organization continued to see value from the platform.

“It’s the responsiveness and commitment that stand out. You can feel that they’re invested in building the right product.”
Mike Goldstein, CEO, JCC of Central New Jersey

That trust has turned JCC of Central New Jersey into a strong advocate within the JCC community, sharing their experience and helping peers navigate their own modernization journeys.

The takeaway

For JCC of Central New Jersey, the impact of moving to Amilia was clear:
•    Registration became effortless for both staff and members
•    Operations became more efficient and scalable
•    Teams gained time to focus on what matters most: their community

Most importantly, they gained a partner committed to listening, evolving, and building alongside them.

If you are interested to learn how Amilia could help you and your organization succeed like it helped JCC of Central New Jersey, just reach out to our team. We would be happy to discuss it with you!